Grounded in your knowledge base
Uses retrieval-augmented generation — answers come from your own help docs, policies and product copy, not the model's training data. Updates automatically when your docs change.
Solution
AI Customer Support Chatbot
A production-ready AI chatbot trained on your knowledge base — answers routine queries, routes complex ones, hands off cleanly when humans are needed.
What This Does
How it works.
The chatbot is connected to your knowledge base (Notion, Zendesk Help Center, Intercom Articles, SharePoint or a custom CMS) and answers customer questions in your tone using retrieval-augmented generation. When it cannot answer confidently, it routes the conversation to a human agent with full context, a suggested reply and a draft case note already written.
It runs on your existing channels — website chat, in-app help, WhatsApp, Slack, email — and connects to your CRM and ticketing tools, so every conversation is logged where your support team already works.
What's Included
Features in this solution.
Smart human handoff
Detects low-confidence answers, frustration cues or explicit escalation requests and routes the conversation to a human with full context and a suggested reply.
Multi-channel deployment
One chatbot, one knowledge base — deployed simultaneously on your website widget, mobile app, WhatsApp, Slack and email triage.
CRM & ticketing integration
Auto-logs every conversation to HubSpot, Salesforce, Zendesk, Intercom or Freshdesk. Drafts case notes so human agents start with a summary.
Guardrails & tone control
Hard rules prevent the bot from making refund promises, sharing competitor info or going off-topic. Tone matches your brand voice.
Analytics dashboard
Track containment rate, deflection savings, top unanswered questions and customer-satisfaction scores. Identifies knowledge-base gaps every week.
Where It Fits
Built for these situations.
- SaaS — answer onboarding and product questions 24/7
- E-commerce — order status, returns, sizing, stock
- Healthcare — pre-visit FAQ, appointment scheduling
- Financial services — policy and product information (with compliance guardrails)
- B2B — sales-assist and technical-pre-sales triage
- Internal IT helpdesk — password resets, software access, common how-tos
Built On
The stack we use.
AI / ML
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OpenAI
Backend
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Node.js
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Python
Cloud
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AWS
Database
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PostgreSQL
Delivery
Pricing & timeline.
Pricing model
Fixed-price pilot covers discovery, knowledge-base ingestion, prompt engineering, one channel and a 30-day production run. Typical pilot is $18k–$32k depending on knowledge-base size and integrations.
After the pilot, ongoing operation runs on a small monthly retainer for tuning and content updates, plus usage-based token costs (passed through at provider rates).
Typical timeline
6–8 weeks
Senior-led pod, fixed price, weekly demos.
Ready When You Are
Ready to launch
Ready to launch
AI Customer Support Chatbot?
Book a free consultation with a senior engineer — we'll scope your version of this solution in one call.